When you are returning Standard Home Furnishing Products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes), unopened, unused and in their original packaging within 28 days of receipt of delivery; unless they are faulty. Products will remain your responsibility until we receive them. When we receive the products we will refund you any payment that you have made using your original payment method where appropriate.

In Store: Products can be returned in person to any of our home stores. Upholstery and Furniture cannot be returned direct to our stores. Garment stores will only accept garments and home furnishings stores will only accept home furnishings.

By Post/Online: Products can be returned by using the prepaid label enclosed with your order by post to:
Returns Department,
Laura Ashley By Post,
PO Box 19 Newtown,
Powys,
SY16 1DZ.

Return Guidelines: All authorised returns should be returned using the pre paid label, in some cases the products might be too large to be returned at the post office and will need to be collected by one of our couriers. (See examples below) Should a courier collection be requested for Post office items, this can be arranged for a cost of £8. Should you have any further queries you can call our customer service team on 0871 983 5999 or by clicking here

- Small lighting - wall lights, table lamps, shades
- Small HF Items - candles, glasses, ceramics
- Soft Furniture. - Cushions, small rugs, throw, Ready Made Curtains, Bed linen, fabric, Wallpaper
- Small mirrors- e.g. mirrored jewelry box, Elisse triple mirror
- MTM Accessories- tie backs/hold backs, finials
- Gifts and Accessories
- Small Prints

- Large Lighting- chandeliers etc., large floor lamps
- Curtain Poles
- Large Mirrors
- Blinds
- Large heavy curtains
- Flat pack furniture: - Rosalind, Brompton
- Large Rugs
- Large Prints

Self-Assembly Products must be returned unused and in their original packaging and cannot be returned once assembled or part assembled unless confirmed as defective. If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the Products go missing, as Products remain your responsibility and property until we receive them.

For hygiene reasons pillows and duvets cannot be returned once the protective seal has been opened, unless defective. Fabric of less than 5 metres cannot be returned or cancelled once cut, unless defective.

Products returned without proof of purchase can be exchanged for other products to the value of the last known till price. Alternatively, a gift card may be issued to the value of the last known till price. The gift card amount may not exceed £20. Any additional value must be used in the form of an exchange.

If you need to amend or cancel your Upholstery or Furniture order you may only do so up to 48 hours after you have placed your order by contacting us on 0871 983 5999. After 48hrs, we reserve the right to charge you any costs we incur in relation to your cancelled order. This shall not exceed 25% of the value of the Products cancelled. These products cannot be returned after you have received them, unless they have been inspected or confirmed by a representative of Laura Ashley as defective.

Furniture and Upholstery cannot be returned direct to our stores, for further details please contact Customer Services on 0871 983 5999.

Informing us, within 7 Days commencing from the day after receipt of the Products, that you wish to return them, may return items purchased exclusively via ‘Distance Communication’.

Once the products you wish to return have been received by us, a refund for the agreed amount will be actioned to the original method of payment. Please allow 14 days from return for this process to be completed.

Can unwanted items be returned for a refund?

When you are returning Standard Home Furnishing Products, please return them to us with proof of purchase (receipt or dispatch notes), unopened, unused and in their original packaging within 28 days of receipt of delivery. Products will remain your responsibility until we receive them. We are unable to refund any delivery charges, duties and/or taxes that you may have paid as a result of your purchase. When we receive the products we will refund you any payment that you have made using your original payment method where appropriate.

For hygiene reasons, Earrings, pillows and duvets cannot be returned once the protective seal has been opened unless confirmed as defective or mis-described.

Can a replacement be sent for faulty or damaged goods received?

If you are returning items due to a fault or damage on the part of Laura Ashley, you may be entitled to a replacement. Please contact us to discuss these requirements.

Can faulty or damaged items be returned for a refund?

On delivery, please check the Products carefully for any possible defects. If you believe that any of our Products may be defective or of unsatisfactory quality, please notify Customer Services as soon as possible. We ask that you take reasonable care of the Products while your claim is being investigated. Please do not return any Products that you believe may be defective before contacting Customer Services. If you are returning a Product from outside of the UK, you are responsible for return postage costs and retaining proof of postage. If the Products are confirmed defective or mis-described, we will reimburse you for reasonable return postage costs. If all Products confirmed defective constitute the entire order or if all Products were faulty or damaged, the original delivery charge will be reimbursed.

How do I return items to Laura Ashley?

You may return any item(s) to us by post at your own cost and risk. Please note that we will not be liable for any loss or damage to any returned items in transit and as such, we suggest that you return any item(s) through a recorded delivery service. If returned items are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging to:

Returns Department,
Laura Ashley By Post,
PO Box 19 Newtown,
Powys,
SY16 1DZ
United Kingdom

Can items received as a gift be returned for a refund?

We may refund any items received as a gift through the original method of payment if returned to us by post. Refunds of items received as a gift and returned in person to a store in the UK will be given in the form of a credit receipt. We may request for proof of purchase before processing a refund.

When can I expect to receive a refund on returned items?

When returning unwanted items, refunds will be given by original method of payment. Please allow 2 weeks from our receipt of the returned items for the items to be refunded.

Can my order be cancelled?

Once products are assigned or dispatched, you may return Products within 28 days of receipt.